Apparently disturbed by the continous malfunctioning of all digital banking platforms of First City Monument Bank (FCMB), its customers have come angrily on the bank. At the moment, the bank is faced with a monumental disaster as system breakdown has entered its fifth consecutive days.
Most customers’ complaints were that funds either tranfered from FCMB or to FCMB in the last four days are yet to be remitted to beneficiaries.
Some customers that took to Twitter described the bank as a glorified microfinance financial institution in which most of it’s employees even detest to bank with. A Twitter user Gbeke II with @iamtunde_ writes ‘Na u get fault, even FCMB workers no dey use FCMB’
Like stories of woes, many of the customers expressed how they have been deprived of food and other essential things as a result of the breakdown.
However, response of assurances from the bank to the affected customers to exercise patience seems to be a routine they’re beginning to take with pinch of salt as the situation remains same.
Efforts to speak with the bank proved abortive as calls to its corporate communications department unsuccessful.
Below are some of the munched tweets from customers: